Master Difficult Conversations: The Six Step Assertive Process Card
 
Clear, effective communication is the backbone of successful leadership, yet it is often the hardest skill to master under pressure. The Six Step Assertive Process Card is a tried-and-tested framework designed to help you plan and deliver your message with confidence, ensuring you are heard without being perceived as aggressive or passive.
 
This double-sided, durable reference card acts as a portable coach, walking you through a structured approach to high-stakes communication.
 
What is the Six Step Process?
The card is divided into two logical sections to help you prepare and execute your communication goals:
 
Side One: Constructing the Assertive Message
Breaks down a powerful message into six essential components:
The Message: Stating your intent clearly.
Empathy: Acknowledging the other person's position to maintain rapport.
Behaviour: Identifying the specific facts of the situation.
Feelings: Expressing the personal or professional impact.
Effects: Explaining the practical consequences of the current situation.
Consequences: Outlining the path forward.
 
Side Two: Delivering the Message
Provides a tactical, step-by-step guide on how to put your message across. It focuses on timing, tone, and the physical aspects of assertive delivery to ensure your message lands as intended.
 
Why Use the Assertive Message Card?
Immediate Application: Perfect for "just-in-time" preparation before a difficult meeting, appraisal, or negotiation.
Practical & Portable: Small enough to keep in a pocket, laptop bag, or desk drawer, making it more accessible than a textbook during a busy workday.
Reduces Conflict: By using the "Empathy" and "Behaviour" steps, users can address issues without triggering defensiveness in others.
Complementary Tool: Designed to work alongside the Personal Behaviour Profile to turn self-awareness into measurable communication skills.
 
Key Specifications:
Format: Durable, double-sided reference card.
Application: Ideal for management training, customer service teams, and personal development.
Quantity: Available as individual units or as part of a training toolkit.