|Good communication requires being able to put your point across. Often this needs careful planning. The Six Step Assertiveness Process is a tried and tested way of achieving your communication goals. The handy Assertive Message Card clearly defines the key points of the messages. Side one of the card illustratesthe six key parts of the Assertive Message which are : The message, Empathy, Behaviour, Feelings, Effects, Consequences Side two goes through the six step process of how to put themessage across.